Politique de remboursement

Updated 2025-04-23

Returns & Exchanges

Please carefully review the following guidelines for our return policy: 

Eligibility for Returns

• Returns must be initiated within 30 days of receiving your order.
• Products must be unused, in original packaging, and in the same condition as when they were received. 
• Proof of purchase is required.

Non-Return Items

• Personal care items (e.g. gel nail polishes)
• Items marked as final sale or clearance. 
• Gift cards

Damages, Defects, Incorrect, or Missing Items

If your product is damaged, defective, or incorrect:

1. Contact us within 7 days of delivery at hello@slbeautyco.com.
2. Provide a video/image demonstration.
3. An exchange or replacement will be issued at our discretion.

 

⚠️ Please note:

• Improper application or removal of product due to not following provided instructions does not qualify as a defect.
• Product colors may vary slightly due to screen display differences, lighting, and device settings. These variations are not considered defects.

Return Fees

• A $15 USD return fee (or equivalent in your local currency) will be deducted from your refund.
• Unclaimed packages due to invalid address or absence will also incur the return fee.
• A 30% restocking fee applies to items that have been opened or used.

How To Return / Request a Return

Submitting a self-serve return request will be effective Jan 20, 2025. For assistance with orders placed before this date, email us at hello@slbeautyco.com.

1. Log in to your account or go to Return Request

1. Enter your email
2. Check your email for a six-digit verification code.
3. Enter the verification code to log in.

2. Submit Your Request

• Once logged in, click "Request return" next to the order you wish to return.
• If your order contain multiple items, select the specific item(s) for return.
• Choose a return reason and include any additional notes.

3. Receive Confirmation

• After submitting your request, you will receive an email confirming the status of your return.
• If your return is approved, you will receive instructions and a prepaid shipping label.

4. Return Processing

• Approved returns are processed within 3-5 business days after we receive the item(s).
• Refunds will be issued to the original payment method and should reflect in your account within 3-5 business days.